On 28 February 2025, the MFSA published a Conduct of Business Rulebook (the “Rulebook”) for credit institutions offering retail products and services with the aim of enhancing consumer protection in the banking sector.
The Rulebook was accompanied by the publication of a Feedback Statement which outlines the salient changes implemented by the MFSA to the consultation version of the Rulebook which was published in February 2024 as well as certain clarifications.[1] The Rulebook will come into force 1 March 2026, although products such as consumer credit, home loans and payment accounts will at this stage continue to be governed by the provisions of the relative legal notices which regulate them pending repeal and substitution of these legal notices by the Rulebook provisions.
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